In 1979, a young Paul J. Crandall established Electronic Services Company (ESC), a small repair company based in Van Nuys, California. Armed with a degree in electronics, Paul and his crew of technicians started out repairing oscilloscopes and other high-tech test equipment. The business thrived, and in the late 1980’s Paul and his wife Sandy moved their business to Lake Hughes, California. In 1989 they began a relationship with a well-known dental and implant company called Core-Vent, which would eventually become Implant Direct. Paul began repairing Core-Vent’s Physio-Dispenser system, which was manufactured and private labeled for Core-Vent by Nouvag AG, a company based in Switzerland. Paul’s successful work on the Physio-Dispenser eventually led to a relationship between Nouvag AG and Electronic Services Company and Nouvag USA was born. Nouvag USA quickly became the primary repair facility for all Nouvag implant and endodontic systems and equipment. Over the years, Paul traveled to countless implant dental shows, repaired thousands of pieces of Nouvag equipment and provided invaluable advice and technical assistance to field reps and doctors alike. Sandy managed all aspects of the business operations including customer support, processing orders, shipping and receiving, and much more. Together they built, nurtured and maintained a very successful sales and repair business.