Privacy Policy

This Privacy Policy describes how NOUVAG USA Inc. (“NOUVAG USA,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website (the “Website”) and our general business relationships with customers, distributors, and healthcare providers. NOUVAG USA Inc. is a Nevada corporation and serves as the U.S. importer of record and distributor for products manufactured by NOUVAG AG (Switzerland).

This Policy applies to information we collect on the Website and through direct interactions with our sales, service, and support teams. It does not apply to information collected offline by NOUVAG AG or other NOUVAG affiliates outside the United States.

By using our Website or otherwise providing us with information, you agree to this Policy. This Policy may be updated from time to time; the “Last Updated” date above reflects the most recent revision. If we make material changes, we will post the revised Policy on this page.

Information We Collect

Information You Provide Directly

This includes information provided when you request a quote, register as a distributor or provider, contact us, sign up for communications, or submit a warranty or repair (RMA) request:

  • Name, title, email, phone, and business address
  • Company or facility name, department, and your role
  • Order, purchase, and service history
  • Any other information you choose to submit through a form or email

Information Collected Automatically

When you visit our Website, we may collect:

  • IP address, browser type, device type, and operating system
  • Pages visited and usage patterns, collected via cookies and similar technologies

Information from Third Parties

We may receive information from authorized distributors or public professional directories where relevant to our business relationship with you.

How We Use Your Information

We use your information to:

  • Process orders, quotes, warranty claims, and repair/RMA requests
  • Provide customer and technical support
  • Meet FDA requirements applicable to imported and distributed medical devices, including device registration, complaint handling, and recordkeeping
  • Facilitate customs and import compliance
  • Send product, service, and safety communications and, where you have not opted out, marketing communications
  • Improve our Website and services
  • Prevent fraud and comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share it with:

  • NOUVAG AG and NOUVAG GmbH to fulfill orders, coordinate warranty service, and meet regulatory obligations shared across the NOUVAG group. This may involve transferring information to Switzerland or the EU.
  • Service providers and contractors who support our business, such as IT hosting, customs brokerage, shipping, and payment processing, under confidentiality obligations.
  • Authorized distributors where necessary to fulfill an order or service request.
  • Regulatory and government authorities, including the FDA and U.S. Customs and Border Protection, as required by law.
  • A successor entity in connection with a merger, acquisition, or sale of assets.
  • Other parties as required to comply with legal process or to protect our rights, property, or safety, or that of others.

Cookies

Our Website uses cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings; disabling them may limit some site functionality.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described above, including FDA recordkeeping requirements for medical devices, which may extend beyond the life of the product, and to meet other legal or contractual obligations.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your state of residence, you may have rights under applicable U.S. state privacy laws, including those of California, Colorado, Connecticut, and Virginia, to:

  • Confirm whether we process your personal information
  • Access, correct, or delete your personal information
  • Request data portability
  • Opt out of the sale of personal information or targeted advertising. We do not sell personal information.
  • Not be discriminated against for exercising these rights

To exercise these rights, contact us using the information below. We may need to verify your identity before responding.

California residents: You may request a list of third parties to which we have disclosed personal information for their direct marketing purposes in the preceding year.

Marketing opt-out: You may unsubscribe from marketing emails at any time via the link in those emails. Transactional and safety-related communications are not subject to opt-out.

Children’s Privacy

Our Website is intended for business and professional use and is not directed to children. We do not knowingly collect personal information from children under the age of 13.

Links to Other Websites

Our Website may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.